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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Benji

August 5, 2026

5  out of  5
rating by Benji
"Liz was helpful in all aspects walking me through my quote & breaking down the numbers. Greatly appreciated!"
We responded:
"Hi Benji! Thank you so much for your review! 😊 It’s wonderful to hear that Liz answered your questions and helped you get the auto insurance quote you needed. We truly appreciate the opportunity to assist you and are always here for your insurance needs! 🚗💙🛡️ - The Lupe Martinez State Farm Family"
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Adriana Gramillo

July 30, 2026

5  out of  5
rating by Adriana Gramillo
"If you need any help with insurance, I highly recommend Andrea O. She very friendly & gives you the greatest price!"
We responded:
"Adriana, thank you so much for your wonderful review and recommendation! 😊💙 We’re so happy to know that Andrea O. provided friendly, personalized service and helped you find the right policy, coverage limits, deductibles, and premium for your insurance needs. 🚗🏡🛡️ Whether you need a new quote, policy review, renewal, endorsement, or help understanding your coverage, Andrea is always happy to assist! 📋✅ We truly appreciate your trust in us as your insurance agency! ⭐🤝✨ - The Lupe Martinez State Farm Family"
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Richard Blackwell

July 29, 2026

5  out of  5
rating by Richard Blackwell
"Iveth provided top-notch Customer Service. She explained everything and took time to review all policy quotes carefully with me.
She stayed late and worked extra hard to get me all the information I needed to make a good decision. After saving me time and money, I switched to Home and Auto with Lupe Martinez State Farm. Great job guys, five stars and more! Very happy Customer!"
We responded:
"Thank you so much for the incredible 5-star review, Richard! We are absolutely thrilled to welcome you to the Lupe Martinez State Farm family! Iveth is known for going above and beyond, and we are so proud of her for staying late to ensure you had a thorough, top-notch customer service experience. Thank you for recognizing her hard work in carefully reviewing your policy options. We are so happy we could save you both time and money on your new Home and Auto insurance policies. Welcome aboard, and please know our office is always here to help you with anything you need! 🏡🚗✨- The Lupe Martinez State Farm Family"
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Cristy Krest

July 27, 2026

5  out of  5
rating by Cristy Krest
"Sonia is so swift in responding to email inquiries. If you need an answer- you can count on her to assist you with a quickness! 10/10 do recommend."
We responded:
"Cristy, thank you so much for the amazing review! 😊🌟 We’re happy to hear that Sonia provided such swift and helpful service with your email inquiries. In the world of insurance, timely communication, coverage questions, policy details, and peace of mind matter so much—and Sonia always strives to be there when you need answers fast! ⚡📧🛡️
We truly appreciate your 10/10 recommendation and your trust in our team. We’re always here to help with your insurance needs! 🙌💙🏡🚗📄 - The Lupe Martinez State Farm Family"
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SOEM GROUP LLC

July 24, 2026

5  out of  5
rating by SOEM GROUP LLC
"Excellent experience! Helen helped me set up my State Farm account from start to finish. Great service!"
We responded:
"Thank you so much for the 5-star review! We are thrilled to hear that you had an excellent experience with Helen while setting up your State Farm account from start to finish. Providing thorough, great service is exactly what we strive for. We truly appreciate your business and are always here to help with any of your future insurance needs! 😊🚀- - The Lupe Martinez State Farm Family
"
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Tony Ruiz

July 23, 2026

5  out of  5
rating by Tony Ruiz
"Helen was really friendly and professional! Thank you for answering all my questions."
We responded:
"Hello Tony! Thank you so much for sharing your experience! 😊🌟 We’re so glad Helen was friendly, professional, and able to answer all your insurance questions about coverage, policy options, premiums, deductibles, and protection needs 🛡️📋✅ We appreciate the opportunity to help you feel confident in your policy and make sure you have the right coverage in place 🤝💙 We’re always here to assist with claims, renewals, endorsements, or any future insurance needs! 📞🏡🚗✨ - The Lupe Martinez State Farm Family"
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Victoria Perdono

July 20, 2026

5  out of  5
rating by Victoria Perdono
"super friendly service by Liz!! whole office always willing to help with any doubts or concerns :))"
We responded:
"Thank you so much for the 5-star review, Victoria! Liz is absolutely wonderful, and we are so glad she was able to provide you with such super friendly service. Our whole office is always here and ready to help you with any questions, doubts, or insurance concerns you ever have. We appreciate your support and look forward to helping you next time! 😊✨ - The Lupe Martinez State Farm Family"
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Ana Silva

July 20, 2026

5  out of  5
rating by Ana Silva
"I needed quote for car insurance and Liz was amazing. She took the time to answer all my questions and provided so much helpful information without ever making me feel rushed. She took the time to explain everything clearly and made the process easy to understand."
We responded:
"Ana, thank you for the kind words! We’re so happy Liz could help with your car insurance quote and take the time to answer your questions. Insurance can be a lot to sort through, so we’re glad she made the coverage details clear and the process feel simple. We appreciate you trusting us with your auto insurance needs, and we are always here to help if needed! - The Lupe Martinez State Farm Family"
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Julissa Valadez

July 20, 2026

5  out of  5
rating by Julissa Valadez
"I had an excellent experience working with Liz. She was knowledgeable, patient, and took the time to answer all of my questions without making me feel rushed. She explained my coverage options in a way that was easy to understand and helped me find the best fit for my needs.

What could have been an overwhelming process turned into a smooth and stress-free experience thanks to her professionalism and genuine care. If you’re looking for someone who truly puts their clients first, I highly recommend reaching out to Liz. She made the entire experience easy from start to finish!"
We responded:
"Hello Julissa! Thank you so much for the thoughtful review. Liz truly cares about helping customers understand their coverage and feel comfortable with their options, so this means a lot. We’re glad she was able to make the process easier and help you find a policy that fit your needs. We appreciate you trusting us and for recommending Liz! Liz and our team are always here to help whenever you need guidance, a coverage review, or support with your policy! - The Lupe Martnez State Farm Family"
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Antuan Harris

July 17, 2026

5  out of  5
rating by Antuan Harris
"As a first time customer, so far so good. I received service without to much of a wait. No complaints. I'm glad I chose State Farm"
We responded:
"Antuan, thank you so much for sharing your experience! We’re glad to hear your first visit went smoothly and that you received prompt service. We truly appreciate you choosing Lupe Martinez State Farm for your insurance needs, and we’re happy to help you with your coverage, policy questions, claims support, and anything else that helps protect what matters most. Welcome to the State Farm family! - The Lupe Martinez State Farm Family"
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Janie Venegas

July 7, 2026

5  out of  5
rating by Janie Venegas
"Have been with this office for several years now and all the ladies are great but Andrea O. is my go to gal. Super friendly, very knowledgeable and so efficient. Highly recommend you visit the office. They are great at what they do. Ask for Andrea O!"
We responded:
"Janie, thank you so much for your kind words and continued trust over the years! We’re so happy to hear that Andrea O. has been your go-to for friendly, knowledgeable, and efficient service. She truly cares about helping customers feel confident and well-covered.

We appreciate your recommendation and are always here to help with your insurance needs, whether it’s reviewing coverage, updating policies, or making sure you have the protection that fits just right. Thanks again for being part of our agency family! - The Lupe Martinez State Farm Family"
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Kevin Ansley

June 9, 2026

5  out of  5
rating by Kevin Ansley
"Very helpful and polite."
We responded:
"Hi Kevin! Thank you so much for the five-star review! 🌟🌟🌟🌟🌟 We’re so happy to hear you felt supported and cared for. 😊 Helping with your insurance needs—whether it’s coverage, policies, or peace of mind—is what we’re here for! 🏡🚗🛡️

We truly appreciate you choosing us and are always here whenever you need guidance, protection, or a friendly insurance check-in. 💛☕📄✨ - The Lupe Martinez State Farm Family"
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marisol Gonzalez

May 29, 2026

5  out of  5
rating by marisol Gonzalez
"Came into the office to make a payment with Andrea . I’ve been with this office for a while now for my insurances , and all the girls are extremely helpful. I highly recommend them — they always have smiles on their faces and provide great service."
We responded:
"Marisol, what a wonderful review—thank you for sharing! 🌟

We’re so happy to hear Andrea was able to help you with your payment and that our team continues to provide helpful, friendly service. It truly means a lot that you’ve trusted our office for your AUTO insurance needs for so long.

We appreciate your recommendation and are we’re always here for you if you ever need help with anything else — from home 🏡 and renters 🏠 to life insurance ❤️ and other insurance services too 🌟😊❤️"
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Mariella Espinoza

May 29, 2026

1  out of  5
rating by Mariella Espinoza
"Update: It has now been almost 3 weeks and the health coverage I asked to be removed is still showing in the app. I have also called multiple times to remove the autopay for this charge, yet it is still there and my next payment is coming up soon.
On top of that, I was informed that the refund for the first payment may take up to 2 months.

I recently changed vehicles on my policy and noticed an additional medical coverage was added even though I did not request it. I also increased my deductible to lower my premium, so it was very frustrating to see another extra charge added at the same time.
I contacted them and requested the coverage to be removed, but it is still showing on my policy and I am currently waiting for the update to be finalized.
I’ve been with State Farm for several years, which makes this even more disappointing. I’m now seriously considering switching insurance companies. I just wanted to share my experience so others can double check their coverage carefully when making vehicle changes or starting a new policy with this company."
We responded:
"Mariella, thank you for your feedback. We’re sorry for the frustration. Per your request, we canceled your health coverage immediately, and the cancellation is already reflected in our system. You may still see something different on your end because the app is not live and can take time to update. However, we do have confirmation that everything was taken care of as requested. If you’d like, please contact our office and we’ll be happy to review it with you. - The Lupe Martinez State Farm Family"
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Cinthya._

May 28, 2026

5  out of  5
rating by Cinthya._
"Recently got my Auto insurance with this office. Andrea M helped me out. Extremely helpful. She Help me set up my drive safe and say and get registered on the app. Highly recommend."
We responded:
"Cinthya, thank you so much for your kind words and recommendation 💙🚗😊 We’re so happy to hear that Andrea M was able to help you with your auto insurance and get everything set up for you, including Drive Safe & Save and the app 📱✨ She truly cares about making things easy and stress-free, and we’re so glad you had such a positive experience 🤗

We really appreciate you trusting our office with your auto insurance needs 🚘🛡️ Please know we’re always here for you if you ever need help with anything else — from home 🏡 and renters 🏠 to life insurance ❤️ and other insurance services too 🌟

Thanks again for your support and for being part of our office family 💕🙌 - The Lupe Martinez State Farm Family"
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Oralia Almonte

May 10, 2026

5  out of  5
rating by Oralia Almonte
"I had a great experience with Liz in obtaining my car insurance. I highly recommend!"
We responded:
"Oralia, thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
We’re happy to hear you had a great experience with Liz while obtaining your car insurance 😊🙌 We truly appreciate your recommendation!

If you ever need anything in the future, we’re always here to help with all your insurance needs. 📞 Welcome to the Lupe Martinez State Farm Family "
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emilio garcia

May 10, 2026

5  out of  5
rating by emilio garcia
"Liz helped me with my car insurance! Quick and painless"
We responded:
"Emilio, thank you so much for your 5-star review! ⭐⭐⭐⭐⭐

We’re glad to hear Liz helped with your car insurance and made the process quick and easy 😊🚗

Thank you for choosing Lupe Martinez State Farm—if you ever need help with auto, home, renters, life, health, or business insurance, we’re here for you anytime. 📞"
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Verronda Pace

May 8, 2026

5  out of  5
rating by Verronda Pace
"Came to set up my discount! Vicky was great"
We responded:
"Verronda, thank you so much for stopping by! 🤗💙 We’re so happy Vicky was able to help you get your discount set up.

At Lupe Martinez State Farm Agency, we love providing friendly and personal service and making your insurance and financial services experience easy, friendly, and personal! 🚗🏡✨

We truly appreciate you choosing our State Farm family for your insurance needs! 🚗🏡✨ The Lupe Martinez State Farm Family"
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Annalie E Sanchez

May 8, 2026

5  out of  5
rating by Annalie E Sanchez
"Andrea was a great help on explaining my insurance! I recommend this office everyone so cheerful and helpful."
We responded:
"Annalie, thank you so much for the 5-star reviews! ⭐⭐⭐⭐⭐

We’re thrilled to hear that Andrea was a great help explaining your insurance 😊🙌 and that you found our team cheerful and helpful.

Thank you for recommending our office—we truly appreciate you! 💙📞 We’re always here to help with all your insurance needs.

Happy to have you apart of our Lupe Martinez State farm Family! 🎉"
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Lucero Martinez

May 7, 2026

1  out of  5
rating by Lucero Martinez
"Been calling for over a month with no call back, left multiple messages. Ever since she opened the Willis location customer service is trash.

Thanks for putting my business out there you thank you so much for being trustworthy not. I never mentioned a claim. I stated you do not return calls or respond to messages. You should have answered my calls like you do your post. I put life insurance issue. Have LUPE MARTINEZ call me. How sad is it that I had to do a google review in order for you to respond to me."
We responded:
"Hi Lucero, thank you for bringing this to our attention. We’re truly sorry to hear about the frustration and delays you’ve experienced during this claims process. We understand how stressful situations like this can be, especially when communication has not met expectations.

While the original claim is with the other carrier, our team is committed to helping guide and support you through the process with your State Farm policy and making sure you have the information and assistance you need moving forward. We appreciate the opportunity to help and will continue doing our best to assist you every step of the way. Please feel free to contact our office directly if there is anything further we can do for you.
"
Profile photo of Miranda Rubio

Miranda Rubio

May 3, 2026

5  out of  5
rating by Miranda Rubio
"I spoke to Victoria about my insurance and she was the most patient, kind, and helpful worker! She walked me through the issue and explained why it happened as well."
We responded:
"Miranda, thank you so much for your 5-star review! ⭐⭐⭐⭐⭐ We’re so happy to hear Victoria was patient, kind, and helpful. 😊🙌
We’re glad she took the time to walk you through the issue and explain why it happened—clear communication is so important to us.Thank you again for choosing us! 📞 If you need anything else with your insurance (auto, life, health, or home), we’re always here to help. -Lupe Martinez State Farm family"
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David Pineda

May 2, 2026

5  out of  5
rating by David Pineda
"From the moment I walked in, Iveth made me feel welcome and comfortable, which isn’t always the case when dealing with insurance."
We responded:
"David, thank you so much for the 5-star review! ⭐⭐⭐⭐⭐ We’re truly happy to hear that Iveth made you feel welcome and comfortable from the moment you walked in 😊🙌 We know insurance can be stressful, so it means a lot that she helped make the experience easy and reassuring.

If there’s anything else we can help you with life, health, or home, please give us a call. Thank you for choosing us! 💙📞Lupe Martinez State Farm Agency "
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gillian moureau

May 1, 2026

5  out of  5
rating by gillian moureau
"I’m new to the game so I’ve been taken advantage of by a few insurance companies but STATE FARM has been amazing to me! Especially Yvette! She not only helped me get a cheaper quote, but provided me with extra benefits that other companies could not! I definitely recommend STATE FARM"
We responded:
"Hi Gillian, thanks so much for for taking the time to give us this 5 star review! We agree Ivette gives truly amazing service when it comes to explaining insurance coverages. Welcome to our State Farm Lupe Martinez Agency! "
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Yulisa Hernandez

April 19, 2026

5  out of  5
rating by Yulisa Hernandez
"Kristen provided great service and was very personable!"
We responded:
"Thank you so much for your kind words! 🤗 We’re thrilled to hear Kristen provided great service and made your experience so personal and welcoming. At the Lupe Martinez State Farm Agency, we’re here to help with auto insurance, home insurance, life insurance, financial services and more in a cozy, stress-free way 🏡🚗✨ We truly appreciate your trust and look forward to helping protect what matters most! ❤️"
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Jovana Dubon

April 17, 2026

5  out of  5
rating by Jovana Dubon
"Helen Chavez es muy profesional y amable."
We responded:
"Hello, Jovana. Helen is very professional and I hope you continue to enjoy her services for years to come. Thank you for your review!"