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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Fortunato Ortigoza

Fortunato Ortigoza

April 15, 2025

5  out of  5
rating by Fortunato Ortigoza
"Excelente servicio muchas gracias"
We responded:
"Fortunato, thank you for taking the time to give us this 5 star review!"
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Maria Gonzalez

April 14, 2025

5  out of  5
rating by Maria Gonzalez
"Liz is amazing! Her customer service does not go unnoticed!"
We responded:
"Thank you so much for your wonderful review! 😊 We truly appreciate your kind words and are happy to hear about your positive experience with Liz. She is indeed amazing, and her dedication to providing amazing customer service makes a significant difference for our customers. 🌼 Your feedback truly inspires us, and we can’t wait to welcome you back again soon! 🙏💖 Your Lupe Martinez State Farm Team! "
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Ceci Alva

April 11, 2025

5  out of  5
rating by Ceci Alva
"First point of contact was with Ms. Rubio Liz. She is super helpful. Would definitely recommend this office."
We responded:
"🌟 Ceci, Thank you so much for your kind words! We're thrilled to hear that Ms. Liz Rubio made such a great impression! 😊✨ Your recommendation means the world to us! 🙌💖 We're always here to help! Looking forward to serving you again with all your insurance needs! 🎉🥳- From your Lupe Martinez State Farm Team!"
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Marisol Ovalle

April 11, 2025

5  out of  5
rating by Marisol Ovalle
"I wanted to take a moment to express my gratitude for Liz's assistance with my claim. She was incredibly helpful and knowledgeable throughout the process, making a significant difference!"
We responded:
"Thank you so much for sharing this! 🌟 I'm so glad to hear that Liz provided you with such amazing support. 🙌 Her dedication and expertise truly make a difference! 💖 If you need anything else, don’t hesitate to reach out! 😊✨ Your Lupe Martinez State Farm Team!"
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Jennifer Mendiola-Hooker

April 11, 2025

5  out of  5
rating by Jennifer Mendiola-Hooker
"Liz helped me tremendously with my insurance needs. She was able to help me find a policy that worked for me and and my family and keep me in budget. I highly recommend this team!"
We responded:
"Thank you for your amazing review! ✨ We're so happy to hear that Liz was able to help you find the perfect policy for you and your family while keeping everything within your budget! 💖 If you ever have any more questions or need assistance in the future, don’t hesitate to reach out! 😊 Your local LMSF Team!"
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Mireya Sanchez

April 10, 2025

5  out of  5
rating by Mireya Sanchez
"Liz R. was very profesional, making sure I received a prompt response when I requested information. Even going as far as calling back the next day making sure I had been taken care of."
We responded:
"We’re delighted to hear that Liz provided you with exceptional and prompt service. ❤️ It’s fantastic to know she went the extra mile to ensure you were well taken care of. 📞✨ We truly appreciate your trust in us at Lupe Martinez State Farm and look forward to serving you again soon!"
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Dayana Portillo

April 8, 2025

5  out of  5
rating by Dayana Portillo
"Excelente servicio , me atendió Marcela y fue muy linda , atenta y sobre todo muy amable , brindándome uno de los mejores servicios ..y sus ofertas son increíbles … estoy muy contenta con esta compañía ,."
We responded:
"¡Muchas gracias por sus maravillosos comentarios! Estamos encantados de saber que tuviste una experiencia tan positiva con Marcela. Ella realmente ejemplifica nuestro compromiso de brindar un servicio excepcional, y es fantástico saber que su amabilidad y atención le causaron una impresión duradera. Su satisfacción es nuestra máxima prioridad y agradecemos su recomendación."
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Vendor01

April 8, 2025

5  out of  5
rating by Vendor01
"Very helpful service! Helped me get situated as a first time driver!"
We responded:
"Thank you so much for your fantastic 5-star review! 🌟 Congratulations on becoming a first-time driver—let the adventure begin! We're so glad to hear that your Lupe Martinez State Farm Team could provide the support you needed to feel confident on the road. 🚗💨 If you ever have any questions or need assistance, please don’t hesitate to reach out. Wishing you safe travels and happy driving ahead! 😊✨"
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Uzziah Harden

April 2, 2025

5  out of  5
rating by Uzziah Harden
"Lupe Martinez and her group have always been very professional, polite, and helpful. Their response time to my inquiries has always been very fast. They have provided the best customer service I believe I've ever experienced from an insurance company. I highly recommend them."
We responded:
"Thank you so much for your 5-star review! 🌟 We're so glad to hear that our team has made such a positive impression on you! We're dedicated to providing exceptional customer service, and it's great to know that you feel we’ve succeeded. 😊 Your recommendation means the world to us. Thank you from our Lupe Martinez State Farm Agency!"
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Alfredo De La Rosa

March 28, 2025

5  out of  5
rating by Alfredo De La Rosa
"I recently worked with Lesley to find the right coverage for my friends business insurance, and I couldn't be more pleased with the experience. From the moment we walked in, their customer service team was responsive and incredibly helpful. They took the time to understand our needs and helped us navigate through various policy options, explaining everything in detail. What stood out the most was how transparent they were with pricing and coverage options. There were no hidden fees or fine print, which gave me peace of mind. Lesley and the agency owner Lupe Martinez, were very knowledgeable and offered personalized recommendations that saved us money without sacrificing coverage. If you're looking for an insurance agency that's reliable, trustworthy, and customer-oriented, I highly recommend Lupe Martinez State Farm. ~~~~~~~~~~~ Recientemente trabajé con Lesley para encontrar la cobertura adecuada para el seguro comercial de mi amigo y no podría estar más satisfecho con la experiencia. Desde el momento en que entramos, su equipo de atención al cliente fue muy atento y servicial. Se tomaron el tiempo para comprender nuestras necesidades y nos ayudaron a explorar las diferentes opciones de póliza, explicándonos todo en detalle. Lo que más me impresionó fue su transparencia con los precios y las opciones de cobertura. No hubo cargos ocultos ni letra pequeña, lo que me dio tranquilidad. Lesley y Lupe Martínez, la dueña de la agencia, estaban muy bien informadas y ofrecieron recomendaciones personalizadas que nos permitieron ahorrar dinero sin sacrificar la cobertura. Si busca una agencia de seguros confiable, seria y orientada al cliente, le recomiendo ampliamente Lupe Martínez State Farm."
We responded:
"Thank you Alfredo so much for your wonderful review! 🌟 We’re thrilled to hear about your positive experience with Lesley and our team. It’s our mission to provide exceptional service, and it sounds like we hit the mark! We truly feel lucky to have Lesley on our team—she consistently goes above and beyond to help our customers find the best coverage for their needs. 🙌 Your appreciation for her transparency and personalized recommendations means a lot to us. Thank you for recommending Lupe Martinez State Farm! If you or your friends ever need assistance or anything insurance related, don’t hesitate to reach out. We’re here to help! :) "
Profile photo of Wilma Freeman

Wilma Freeman

March 27, 2025

5  out of  5
rating by Wilma Freeman
"Everyone is always ready to help when I arrive never have to wait more than a few minutes to be waited on."
We responded:
"Mr. Freeman, thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are thrilled to hear that you consistently receive prompt assistance when you visit us. Your feedback motivates us to keep up the great work, and we look forward to welcoming you back soon. "
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Angie Granados

March 21, 2025

5  out of  5
rating by Angie Granados
"victoria did an amazing job helping out my grandpa out with his billing concerns; l really appreciate the help we get at this office!!!"
We responded:
"Thank you for your wonderful review! We're so glad to hear that Victoria was able to assist your grandpa with his billing concerns. We strive to provide excellent service, and your kind words mean a lot to us. If you need anything else, don’t hesitate to reach out!"
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MIGUEL Castillo

March 21, 2025

5  out of  5
rating by MIGUEL Castillo
"I really like the service, veronica was very helpfull and profecional."
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Sune

March 10, 2025

5  out of  5
rating by Sune
"Great work by Martinez"
We responded:
"Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience, and we thank you for your kind words. "
Profile photo of Allison Campos

Allison Campos

March 7, 2025

5  out of  5
rating by Allison Campos
"Victoria and Lesley are SO helpful. i had so many questions starting a life insurance policy and they answered every question and made the process a walk in the park. Definitely made my experience great at this location."
We responded:
"Thank you for your wonderful 5-star review! We're so glad to hear that Victoria and Lesley were able to assist you and make the process of starting your life insurance policy smooth and easy. Your satisfaction is our top priority, and it’s great to know that they provided the support you needed! Thank you for your business."
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Paul Cunningham

March 7, 2025

5  out of  5
rating by Paul Cunningham
"Sonia Chavarria is always helpful and courteous and is always ready to propose solutions to lower our premiums. She also handles any claims with efficiency. We highly recommend her and the Lupe Martinez State Farm Agency."
We responded:
"Thank you so much for your kind words & 5-star review! We're thrilled to hear that Sonia has been such a valuable resource for you. Her dedication to finding solutions and handling claims efficiently truly makes a difference. We appreciate your recommendation and look forward to continuing to serve you!"
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india omoa osorio

March 6, 2025

5  out of  5
rating by india omoa osorio
"Exelente servicio y hamabilida , gracias veronica siempre con una un sonrisa y muy profesional"
We responded:
"Hello India, Thank you for the awesome 5 stars! Veronica is always available and ready to help with all your financial and insurance needs to protect your family!"
Profile photo of J Abraham Machado Clavier

J Abraham Machado Clavier

March 6, 2025

5  out of  5
rating by J Abraham Machado Clavier
"Excelente atención, buenos precios y ajustes a tu necesidad La señora Mary, muy cariñosa y profesional, 100% recomendados"
We responded:
"Thank you for your fantastic 5-star review! We’re so glad to hear that you had an excellent experience with our service and found our prices and flexibility to your needs to be beneficial. We truly appreciate your recommendation and look forward to serving you again in the future!"
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Tony Duarte

March 5, 2025

5  out of  5
rating by Tony Duarte
"Maria Marcia was awesome very professional and knew her stuff !!"
We responded:
"Thank you so much for your wonderful 5-star review! We’re thrilled to hear that Maria provided you with exceptional service and demonstrated her expertise. Our team works hard to ensure that our customers have a positive experience, and it’s always rewarding to receive such positive feedback. We appreciate you taking the time to share your experience!"
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Fmt Cam

March 5, 2025

1  out of  5
rating by Fmt Cam
"My first experience was them telling me my insurance went up because it was expensive to import parts for ford!! The person didn't know what to say when I corrected her. I was told I could not have a policy on my own because I had to be in the policy with the other person who was on the vehicle title but than years ago I did have the policy on my own with State Farm with that same vehicle. Also, if you need any documents you need to tell them every detail of why you want it, who is asking and they give you a hard time providing you with what you need unless you tell them those details. They are very rude and unprofessional specially the newest older lady. I changed insurances because they can never do anything to help apparently and because of that they started to be very unprofessional and rude. In all of the years with them I never met Lupe Martinez, I never saw her in the office and when I asked to speak with her I needed an appointment but I needed to speak with a manager first? If she is a real person, she needs new real professionals."
We responded:
"Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience with our office, and I understand how frustrating it can be when expectations aren’t met. Your concerns regarding the information provided about your insurance policy and the difficulty you faced in obtaining documents are very concerning. We strive to ensure our team is knowledgeable and responsive, and I will address your feedback with them to prevent similar situations in the future. I also apologize for the perceived rudeness and unprofessionalism from our staff. This is not the standard we aim for, and I appreciate you bringing this to our attention. I will personally investigate this matter to ensure better service moving forward. Thank you again for your feedback, and I hope we can regain your trust in the future."
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Luz Rodriguez

February 20, 2025

5  out of  5
rating by Luz Rodriguez
"Victoria y Andrea me dieron excelente servicio! Estoy muy agradecida con su ayuda con mis pólizas y reclamos. 😊"
We responded:
"¡Muchas gracias por tu comentario! Nos alegra saber que Victoria y Andrea te brindaron un excelente servicio y que pudieron ayudarte con tus pólizas y reclamos. Tu satisfacción es muy importante para nosotros. "
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Sally Pena

February 20, 2025

1  out of  5
rating by Sally Pena
"StateFarm is an amazing company and I’ve been using them for years. This office is an absolute nightmare. They will flat out lie to you and ghost you for weeks. Stay far away from this place at all cost!"
We responded:
"Thank you for sharing your feedback. We're sorry to hear about your experience with our office. We strive to provide excellent service to all our customers, and it’s concerning to hear that we fell short in your case. Your comments about communication and follow-through are important to us, and we would like to address your concerns directly. Please consider reaching out to us so we can work towards a resolution and regain your trust. Your satisfaction is our priority."
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Carlos Delgado

February 18, 2025

5  out of  5
rating by Carlos Delgado
"Veronica Hinojosa, was very helpful and explained to every question that I had."
We responded:
"Thank you so much for your kind words, Carlos! We're thrilled to hear that you found our service helpful and that your questions were thoroughly addressed. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience."
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Diana Weldon

February 15, 2025

5  out of  5
rating by Diana Weldon
"Very helpful and courteous.. like doing business with them"
We responded:
"Dear Diana - Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you found our team helpful and courteous. It’s always our goal to provide the best service possible, and your feedback reaffirms that we’re on the right track. We truly appreciate your business and look forward to serving you again in the future!"
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ME

February 14, 2025

5  out of  5
rating by ME
"Smart Point and Clickers; 150% Pro CLIENTs AND Fantastic State Farm POLICIES + Other Programs AND Reasonable PREMIUMs . . . . . BEST of BEST . . . . . Best OF Best . . . . . 150%"